Error 809B100B occurs when you stand too close to your Xbox 360 Kinect Sensor

You may see the following error code and message when you’re using Kinect for Xbox 360:

Too close

809B100B

This means that you’re standing too close to the Kinect sensor.

Solution 1: Move farther away from your Kinect sensor and try again

After you’ve moved away from the sensor, select Try Again. If you keep getting the error, try the next solution.

Solution 2: Use the Kinect Tuner

Use the Kinect Tuner to help Kinect track and see your entire body. For more information, see Troubleshoot body tracking for the Xbox 360 Kinect Sensor.

Solution 3: Request a repair

If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.