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    Error 809B100B occurs when you stand too close to your Xbox 360 Kinect Sensor

    You may see the following error code and message when you’re using Kinect for Xbox 360:

    Too close

    809B100B

    This means that you’re standing too close to the Kinect sensor.

    Solutions

    Solution 1: Move farther away from your Kinect sensor and try again

    After you’ve moved away from the sensor, select Try Again. If you keep getting the error, try the next solution.

    Solution 2: Use the Kinect Tuner

    Use the Kinect Tuner to help Kinect track and see your entire body. For more information, see Troubleshoot body tracking for the Xbox 360 Kinect Sensor.

    Solution 3: Request a repair

    If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

    Related Issues

    Error & status code search
    Xbox 360 Kinect support
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