Error C0051010 occurs when you use your Xbox 360 Kinect sensor

You see the following error message when you use your Xbox 360 Kinect sensor:

USB bandwidth exceeded
C0051010

This means that you have exceeded the USB bandwidth capabilities of your Xbox 360 console, and that you may have too many USB accessories attached to it.

To resolve this problem, try testing your USB accessories and detaching them from your Xbox 360 console.

Xbox 360 E console

1. Turn off the Xbox 360 E console.
2. Unplug the Kinect sensor and any USB accessories from your console.
3. Plug the sensor cable into the AUX port on the back of the console.
   Important Remove the power/USB adapter cable, if your Kinect sensor came with one.
4. Turn on the console.
5. One by one, plug each USB accessory back into the console to see if one of the accessories causes the problem. If you continue to see the USB error message, you might need to reduce the number of accessories attached to the console.

Xbox 360 S console

1. Turn off the Xbox 360 S console.
2. Unplug the Kinect sensor and any USB accessories from your console.
3. Plug the sensor cable into the AUX port on the back of the console.
   Important Remove the power/USB adapter cable, if your Kinect sensor came with one.
4. Turn on the console.
5. One by one, plug each USB accessory back into the console to see if one of the accessories causes the problem. If you continue to see the USB error message, you might need to reduce the number of accessories attached to the console.

Original Xbox 360 console

1. Turn off the Original Xbox 360 console.
2. Unplug the Kinect sensor and any USB accessories from your console.
3. Make sure the power cord is plugged into a working electrical outlet.
4. Make sure the Kinect USB connector is plugged into the back of the console.
5. Turn on the console.
6. One by one, plug each USB accessory back into the console to see if one of the accessories causes the problem. If you continue to get the Kinect USB error message, you might need to reduce the number of accessories attached to the console.

If you’re still experiencing the problem, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.