Error E77 is displayed when you use your Xbox 360 console

Problem

The following error message is displayed when you use your Xbox 360:

System Error: Contact Xbox Customer Support

Error code E77

This means there may be a problem with the Xbox 360 console.

Solutions

  • Original Xbox 360 console

    Use our Flashing Lights Solution. Choose one flashing light as the problem and follow the instructions in the solution.

  • Xbox 360 S console
  1. Disconnect and then reconnect all accessories. For more information, see Check the connections for your Xbox 360 accessories.
  2. Remove the hard drive. If you need help, see Add or remove an Xbox 360 Hard Drive.
  3. Remove any USB flash drives.

If these steps don't resolve the problem, you'll need to request a repair. Learn how to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

Related Issues

Xbox error code/status code search
Troubleshoot console software update problems
Error code E49 occurs when you use your Xbox 360 console
Back to top

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Provide feedback for this topic
255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Contact Us

Would you like to contact Support regarding the "Error E77 is displayed when you use your Xbox 360 console" issue you were reading about or a different issue?