Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Xbox for families
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Design your controller
    • Shop Xbox Official Gear
    • Xbox
    • Gears of War
    • Minecraft
    • Halo
    • Forza
    • More Gear
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox on other devices
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Microsoft Industry
      • Data platform
      • Microsoft Advertising
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Microsoft Rewards
      • Free downloads & security
      • Education
      • Store locations
      • Gift cards
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox 360
    Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Error 80154016 occurs when try to change the Microsoft account associated with your Xbox Live profile

    Problem

    You see the following error code and message when you try to change the Microsoft account that is associated with your Xbox Live profile:

    Can't retrieve information from Xbox Live. Please try again later.

    Status code: 80154016

    This issue can occur if one of the following conditions is true:

    • There’s a problem with your Microsoft account. For example, the Microsoft account might have been deleted or blocked, or there may be a problem with the security information in the account.
    • Your Microsoft account is associated with two gamertags.

    Solutions

    Solution 1: Verify that you are not signed with the old Microsoft account

    To resolve this issue, verify that you are not signed in with the old Microsoft account on another device. For example, verify that you are not signed in with the old Microsoft account on your home computer or smartphone.

    If you are signed in on another device, sign out and then try again to associate your profile with a different Microsoft account.

    Solution 2: Verify the information for your Microsoft account

    1. Sign in to your Microsoft account.

      Note If you forgot your password or can’t sign in by using your password, reset your password.

    2. Note any error messages that are displayed.
    3. After you resolve any errors, verify the information for your Microsoft account. For example, verify the billing information and the information in the Password and security info section.
    4. Sign out of your Microsoft account, and then sign in again.
    5. Sign in to Xbox Live and try to download your profile again.

    Solution 3: Try to sign in at Xbox.com

    1. Click Sign In at the top of any xbox.com page, such as this one.
    2. Type the user name and password for your Microsoft account, and then click Sign In.

    Solution 4: Clear the system cache

    1. Press the Guide button on your controller.
    2. Go to settings and select System Settings.
    3. Select Storage or Memory.
    4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
    5. Select Clear System Cache.
    6. When prompted to confirm storage device maintenance, select Yes.

    Solution 5: Move and then redownload your Xbox Live profile

    1. Format a spare USB flash drive as a Memory Unit.
    2. Move your profile to the flash drive that you formatted in step 1. To do this, follow these steps:
      1. Plug the USB flash drive into your console.
      2. Go to settings and select Storage.
      3. Select All Devices.
      4. Select Gamer Profiles, and then select your gamer profile.
      5. Select Move.
      6. Select the USB flash drive that you want to move your profile to.
      7. Remove the USB flash drive from your console.
    3. Redownload your profile. For help, see Download, move, or delete your Xbox Live profile.

    Workaround

    To work around this issue, create a new Microsoft account to use. To create a new account, go to accounts.live.com.

    If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

    Related Issues

    Xbox error code/status code search
    Switch a gamertag to another Microsoft account
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service center
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Error 80154016 occurs when try to change the Microsoft account associated with your Xbox Live profile" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (Canada)
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • About our ads
    • © Microsoft 2019