You've connected the Kinect sensor to your Xbox One console using the Kinect cable, and the sensor's power LED is on. However, the sensor isn't working. When you check the Kinect screen from Kinect & devices, it says the sensor isn't connected. When this happens, it means that, even though your sensor has power, it's not being recognized by your console.
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To resolve this problem, try the following solutions.
Solution 1: Confirm that the Kinect sensor is firmly connected via cable to the Xbox One console
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- Make sure the Kinect cable is securely connected to the Kinect adapter, and that the adapter's power cord is plugged in.
- Plug the USB cable from the Kinect adapter into the first USB port (the one next to the HDMI ports).
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Note Your Kinect will only be recognized when it's plugged into the first USB port on the back of the console. The other USB ports on the console will not work with Kinect.
Also, for best practice, make sure your Kinect sensor and Kinect adapter are not sitting directly on top of your console.
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- Plug the cable back into the Kinect sensor port.
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Solution 2: Confirm that the Kinect sensor is turned on in the Kinect settings
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Solution 3: Reset the Kinect sensor's connection to the Xbox One console
Note If your sensor needs an update, the screen will indicate that an update is in progress.
If the solutions above didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.
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