Services: Xbox Live Core Services
When you connect your Xbox One console to a TV or monitor, the console defaults to video settings that are based on the settings of your TV or monitor. In some cases, you can change these settings to improve video quality.
If the image on your TV or monitor is visibly slow to refresh, it may mean that your TV or monitor is stuck in a low refresh rate. If this happens, you'll need to restart your Xbox One console. Here's how:
Note If you're unable to access the guide or the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
Also, check that your television is not performing additional processing on the image. On your TV, this is often called dynamic contrast, image enhancement, or clear motion rate. Running the HDTV calibration tool can help you optimize settings for your television.
To run the HDTV calibration tool:
![]() |
![]() |
![]() |
![]() |
If your Xbox One console is connected to an audio-visual receiver (AVR), the AVR is connected to the television, and the image is slow or stutters, follow these troubleshooting steps:
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the "Video on Xbox One is stuttering" issue you were reading about or a different issue?