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Error ACC1351 occurs when connecting or signing in to Xbox Live on Xbox One
You see the following error code when you try to connect or sign in to Xbox Live on your Xbox One console:
ACC1351
This means that the connection is timing out.
Solutions
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Xbox Live Core Services:
up and running
Affected platforms:
Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices
Affected services:
Signing into Xbox Live
Latest update
Hey Xbox members, we know you’re having issues signing in to Xbox Live, and our best engineers are working to fix the issue as quickly as possible. Thanks for being patient while we get everything back to normal! We’ll post an update as soon as we know more.
Want to get notified when this feature is back online?
Solution 2: Troubleshoot your connection to Xbox Live
If there are no current alerts on the service status page, use the Xbox One Streaming Quality Solution to troubleshoot timeout and slow-connection issues.
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