Error CP315 occurs when trying to update address information from an Xbox One console

You see the following error code and message when you try to update your Xbox Live account’s address information from your Xbox One console:

CP315

Your city, state, and postal code didn’t match. We’ll go back to where you can check and fix them.

This means that the city, state, and postal code that you entered don't match and are incorrect.

Solutions

To resolve this problem, verify that the city, state, and postal information that you entered are correct. To verify (or change) the information, see Change your Xbox Live account information.

If you keep experiencing the problem, contact Xbox Support.

Related Issues

Xbox error code/status code search
Change your Xbox Live account information
My account support
Billing support
Back to top

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Provide feedback for this topic
255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Contact Us

Would you like to contact Support regarding the "Error CP315 occurs when trying to update address information from an Xbox One console" issue you were reading about or a different issue?