Error PBR9002 occurs when making a purchase on Xbox One

You see the following error code and message when you try to make a purchase on your Xbox One console:

PBR9002

Your purchase can't be completed with this payment option. Try a different or new way to pay.

Solution

To resolve this problem, add a new payment option to your Microsoft account, and then try to make your purchase again with the new payment option. For help, see Add a payment option, select Add payment option on the left side of the screen, and then follow the instructions.

Related Issues

Change how you pay for an Xbox subscription
How to manage your child's Xbox subscription
Manage your non-Xbox subscription payment options on Xbox One

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