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How to mute or block other players on Xbox One

If you don't want to hear or be contacted by specific players on Xbox One, you can mute them or block their communications with you.

Note If you believe that the player has violated the Microsoft Services Agreement or Code of Conduct, you may also wish to file a complaint.

Mute another player

If another player engages in abusive or inappropriate in-game or chat voice communications, you can mute that player. This prevents them from speaking to you in-game or in a chat session.

  1. Press the Xbox button on your controller to open the guide.
  2. Select People, and then select the gamertag of the player you want to mute.

    Note If the player is not on your friends list, select Recent players or Find someone and enter the player’s gamertag to search.

  3. From the player’s profile, select Mute.

To unmute a player, follow the same steps to get to the player’s profile, and then select Unmute.

Block another player

Blocking another player prevents you from receiving that player’s messages, game invites, and party invites. It also prevents the player from seeing your online activity and removes them from your friends list, if they were on it.

  1. Press the Xbox button on your controller to open the guide.
  2. Select People, and then select the gamertag of the player you want to block.

    Note If the player is not on your friends list, select Recent players or Find someone and enter the player’s gamertag to search.

  3. From the player's profile, select Report or Block, and then select Block.

To unblock a player, follow the same steps to get to the player’s profile, and then select Unblock.

Block another player's messages

You can also block a player after receiving an offensive or inappropriate message.

  1. Press the Xbox button on your controller to open the guide, and then go to Communication > Conversations.
  2. Select the message from the player you want to block.
  3. 3Select More > View profile > Report or block > Block.

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