Error C00000C2 occurs when you try to use your Kinect sensor
You see the following error code when you’re using your Kinect sensor and the light is red:
C00000C2
This may mean that your sensor is not connected properly, or your console software might need updating.
Solutions
To resolve this problem, try the following solutions.
Solution 1: Update your console software
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- Insert a Kinect game disc.
- Start the game from the Xbox Dashboard.
- If your console software needs updating, you'll get the following message:
Update Required: An update has been found. To apply this update, you must restart your console.
- Select Yes, Restart to install the update.
Solution 2: Check the cables
- Xbox 360 E console:
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- Turn off the console.
- Unplug the sensor from the console, and then plug the sensor into the AUX port on the back of the console.
Important Remove the power/USB adapter cable if your Kinect sensor came with one. - Turn on the console.
- Xbox 360 S console:
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- Turn off the console.
- Unplug the sensor from the console, and then plug the sensor cable into the AUX port on the back of the console.
Important Remove the power/USB adapter cable if your Kinect sensor came with one. - Turn on the console.
- Original Xbox 360 console:
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- Turn off the console.
- Make sure the power cord is plugged into a working electrical outlet.
- Make sure the USB connector is plugged into the back of the console.
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The light located near the middle of the cable should be green.
Note If you do not have a green light on the cable, try plugging the cable into another outlet to make sure the cable is working properly. If you still don't see a green light, your cable needs to be replaced. You can order a replacement cable from Device Support (sign in with your Microsoft account and then select Replace an accessory). Console registration may be required.
- Turn on the console.
If the previous solutions didn’t resolve the problem, go to Device Support and select Repair my device to request a repair.
Repair or warranty questions? See Xbox warranty and registration FAQ.
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