Care for your console and game discs


Keep your console and game discs clean and handle them properly to extend their use.

WARNING Risk in repairs: Opening and/or repairing your device can present electric shock, device damage, fire, personal injury risks, and other hazards. Microsoft recommends that you seek professional assistance for device repairs, and that you use caution if undertaking do-it-yourself repairs.

  • If the Xbox 360 console requires service or repair, contact Xbox Support to arrange to have Microsoft service the Xbox 360 console.

Caring for a console

  • Unplug the console before cleaning.
  • Keep the surface under the Xbox 360 console clean by occasionally wiping it with a dry cloth.
  • Keep objects from falling into the ventilation openings.
  • Clean the surface of the Xbox 360 console only. Use only a DRY, soft cloth. Do NOT use any kind of cleaning product. If you clean the Xbox 360 console, follow these guidelines:
    • Unplug the Xbox 360 console from the power outlet.
    • Clean the surface of the Xbox 360 console only. Make sure that no objects are inserted into the ventilation openings.
    • Only use a dry cloth. Do not use abrasive pads, detergents, scouring powders, solvents, or other liquid or aerosol cleaners. (Solvents can include alcohol, gasoline, paint thinner, or benzene.)

    Note Do not use laser lens cleaners or similar products. Microsoft has not determined the effect of these products on the Xbox 360 console. We recommend that you do not use any kind of cleaner when you clean the Xbox 360 console.

Caring for game discs

To prevent a disc from being damaged

If a game disc becomes dirty or scratched, the console might not play it. Follow these tips to prevent damage to the disc:

To prevent a disc from being scratched, always remove the disc from the console before moving the console. Do not move the console during game play, while watching a DVD, or when a disc is spinning.
Use only an approved CD marker to label game discs. Do not use tape or stickers.
To clean a disc
  1. Hold the disc by the edges without touching the top or bottom surfaces.
  2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward.

Note Use ONLY water to clean the disc.

Faceplate precautions

The original Xbox 360 console featured a removable faceplate. Here you will find some tips for removing the faceplate.

The power button

If you remove the faceplate, be careful not to press the power button beyond the typical position. If the button is depressed too far, the button may not return to its original position. Be careful when you remove the faceplate and when you handle the console without a faceplate. Follow these steps if you need to remove the faceplate:

  1. Unplug the power and A/V cables from the back of your console.
  1. Position your console horizontally, as you would position a DVD player.
  2. While holding your console firmly, push the faceplate away from the console with your thumbs.

Note You will need to use some force to remove the faceplate.

The USB port cover

In certain instances, the serial number sticker that is in the USB cavity may stick to the USB port cover. If this problem occurs, remove the faceplate and press the sticker to make sure that it is flush with the console.

Damaged or faulty faceplate

In certain instances, part of the faceplate may be broken. This problem can occur if the console is mishandled or if the faceplate is faulty. Parts that are sometimes susceptible to damage include the memory unit-slot cover or the clips on back of the console. Be careful when you remove or reattach the faceplate.

If you are concerned that the faceplate on your Xbox 360 console is damaged, contact Xbox Support.

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