Services: Purchase and Content Usage, Purchase and Content Usage
Note If the console is experiencing an issue that requires you to Restore Factory Defaults, but you can’t access the Settings hub on your Xbox One console, use this process.
Warning Using this method to restore your console to the factory default settings erases all accounts, apps, games, saved games, and settings. Anything not synchronized with Xbox Live will be lost. Your console syncs with Xbox Live automatically when it’s connected with the service.
To use the USB flash drive to restore your console to factory defaults, you'll need:
For information about how to format a USB flash drive to NTFS using a PC, see How to format a flash drive to NTFS on Windows.
Helpful hint Most USB flash drives come formatted as FAT32 and will have to be reformatted to NTFS. Note that formatting a USB flash drive for this procedure will erase all files on it.
Note The files should be copied to the root directory, and there shouldn't be any other files on the flash drive.
Note The Xbox One S All-Digital Edition does not have an EJECT button. On this console you only need to hold the BIND button (steps 5 & 6) and then press the Xbox button .
Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any "power-down" chirps, that also means this failed.
Note The console restart may take several minutes. If you’re using a wired connection, plug your network cable back into the console. If you have never connected your console to the internet, you will need to connect at least once during the system setup process.
Pressing the BIND and EJECT buttons at the same time forces the console to look for the USB drive update, as the console will not look for a USB drive unless it needs it. This helps to decrease console start times for all startups when this step is not needed.
Note The Xbox One S All-Digital Edition does not have an EJECT button. On this console you only need to hold the BIND button to force the console to look for a USB drive.
The first power-up tone will occur approximately 10 seconds after powering up. This indicates that a USB update has been detected. The second power-up tone indicates that the update file has been copied and mounted. This is important, as it confirms you have successfully initiated the process.
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