Error 0x80070102 occurs when signing in to your Xbox One console

You see the following error code when you try to sign in to your Xbox One console:

0x80070102

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: Limited
2019-12-11T00:00:00.0000000-08:00

Affected platforms:

Xbox One

Affected services:

Signing into Xbox Live

Latest update

Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems signing in to Xbox Live. Stay tuned, and thanks for your patience.

Solution 2: Restart your console

To resolve this problem, try restarting the console:

  1. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart.
  4. After your console has restarted, try signing in again.

Note If your console appears to be frozen, manually restart it by pressing and holding the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

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