Error 0x87DE2713 occurs when trying to open a game or app on your Xbox One console
You see the following error code when you try to open a game or app on your Xbox One console:
This means we weren't able to locate the game or app license in Microsoft Store to validate that you own the game or app.
Use the following solutions to resolve this problem.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Wait and try again later
If the Xbox Live service is up and running, we're having an issue locating or accessing this item. Give us a little while to work on this, and try back later.
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