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Warranty and service

Find the Xbox One console ID, device ID, Xbox One serial number, and Kinect serial number
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect sensor.
Find the Xbox 360 serial number, Kinect sensor serial number, and Xbox 360 console ID
Learn how to find the serial numbers for your Xbox 360 console and Kinect sensor. Also, see where to find your Xbox 360 console ID.
Getting your Xbox console or Kinect sensor serviced
Learn how to get your Xbox One or Xbox 360 console or Kinect sensor serviced.
Register (or unregister) your Xbox
Learn how to register (or unregister) your Xbox product so you can request and track repairs, check your warranty service, and buy an extended service plan.
Xbox product documents overview
Learn more about Xbox product documents, warranty service and FAQ information.
How to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping
Get details on how to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping.
Help with your existing Xbox or Kinect service order
Find information about a service order you placed for your Xbox console or Kinect sensor.
Microsoft Complete for Xbox One with Accidental Damage Coverage
Learn about warranties and repair of Xbox consoles and devices.
Xbox Services Terms & Conditions
Read the Terms & Conditions that govern Xbox service.

Support resources

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