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Troubleshoot
See what other gamers are doing to solve the most common Xbox problems, and get back to gaming!
Find out how to get help right from your Xbox One console with the Xbox Assist app, which offers tips, how-to videos, fixes for top concerns, and more
If you get a disc error when trying to play a game, music CD or film on your Xbox One, try these troubleshooting tips.
What to do if you see a green or black screen when you start your console, if you get an "E" error code when you turn on or update on your console, or if you'd like to update your console offline.
Learn troubleshooting tips for when you get a blank TV screen with your Xbox One console.
Learn how to restore your Xbox One console to the factory default settings.
If you’ve started a party on your Xbox One, but you’re having problems hearing your friends or being recognized by Kinect, check out these solutions.
Have performance or stability problems with your Xbox One games? Restarting or power cycling your console will resolve most common issues.
Learn how to troubleshoot problems with sound on the Xbox One console.
Learn what to do if your Xbox One X, Xbox One S, or original Xbox One console turns off unexpectedly.
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