Error C0051202 occurs when you use your Kinect sensor

You see the following error and message when you use your Kinect sensor:

The Kinect sensor has insufficient power (C0051202)

Additionally, a red light might be illuminated on the sensor.

This may mean that the sensor is not connected correctly, or your console software needs updating.

Solution 1: Update your console software

1. Insert a Kinect game disc.
2. Start the game from the Xbox Dashboard.
3. If your Xbox console software needs updating, you’ll see the following message:

   Update Required: An update has been found. To apply this update, you must restart your console.

4. Select Yes, Restart to install the update.

Solution 2: Check the cables

Xbox 360 S console

1. Turn off the console.

   Important Remove the power/USB adaptor cable if your Kinect sensor came with one.

2. Plug the sensor cable into the AUX port on the back of the console.
3. Turn on the console.

Original Xbox 360 console

1. Turn off the console.
2. Make sure that the power cord is plugged into a working power point.
3. Make sure that the USB connector is plugged into the back of the console.

The light located near the middle of the cable should be green.

No green light? Try plugging the cable into another socket to make sure that the cable is working correctly. If you need to replace the cable, contact Xbox Support

4. Turn on the console.

Solution 3: Request a repair

If the previous steps didn't resolve the problem, go to the Online Service Centre and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.