This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Learn more
Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Xbox for families
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Design your controller
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Enterprise solutions
      • Data platform
      • Microsoft Advertising
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Microsoft Rewards
      • Free downloads & security
      • Education
      • Gift cards
    • View Sitemap
    0 Basket
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox 360
    Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Error C0051202 occurs when you use your Kinect sensor

    Problem

    You see the following error and message when you use your Kinect sensor:

    The Kinect sensor has insufficient power (C0051202)

    Additionally, a red light might be illuminated on the sensor.

    This may mean that the sensor is not connected correctly, or your console software needs updating.

    Solutions

    Solution 1: Update your console software

    1. Insert a Kinect game disc.
    2. Start the game from the Xbox Dashboard.
    3. If your Xbox console software needs updating, you’ll see the following message:

      Update Required: An update has been found. To apply this update, you must restart your console.

    4. Select Yes, Restart to install the update.

    Solution 2: Check the cables

    Xbox 360 S console

    1. Turn off the console.

      Important Remove the power/USB adaptor cable if your Kinect sensor came with one.

    2. Plug the sensor cable into the AUX port on the back of the console.
    3. Turn on the console.

    Original Xbox 360 console

    1. Turn off the console.
    2. Make sure that the power cord is plugged into a working power point.
    3. Make sure that the USB connector is plugged into the back of the console.

      The light located near the middle of the cable should be green.

      No green light? Try plugging the cable into another socket to make sure that the cable is working correctly. If you need to replace the cable, contact Xbox Support

    1. Turn on the console.

    Solution 3: Request a repair

    If the previous steps didn't resolve the problem, go to the Online Service Centre and click Start Request to request a repair.

    Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.

    Related Issues

    Xbox 360, Kinect and Accessories: Top Issues
    Kinect sensor error messages
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service centre
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Error C0051202 occurs when you use your Kinect sensor" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (United Kingdom)
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • About our ads
    • EU Compliance DoCs
    • Regulatory reporting
    • © Microsoft 2019