Troubleshoot Demand 5 on Xbox 360


Demand 5 content is not playing smoothly.

Try the solutions in Improve Xbox Live speed.

The Demand 5 app is not responding.

Try deleting and re-downloading the Demand 5 app.

To delete the Demand 5 app

  1. On your console, go to Settings, and then select System.
  2. Select Storage.
  3. Select the location where the Demand 5 app is saved (for example, Hard Drive).
  4. Select Games and Apps.
  5. Select an item that refers to Demand 5, and then select Delete. Select Yes to confirm.
  6. Repeat with any other items referring to Demand 5.

Then, re-download the Demand 5 app.

To download the Demand 5 application

  1. On your console, sign in to Xbox Live.
  2. Go to Apps, and then select Browse Apps.
  3. Find and select the Demand 5 app.
  4. Select Confirm Download to download and install the app.

Error messages

If you get an error message in the Demand 5 app, first check the status of the Demand 5 service. If there are no reported issues with the service, try restarting the Demand 5 app. See the following information for more detail.

You may get one of the following error messages when you try to use the Demand 5 app.

  • Unable to save data file


This error occurs when you try to save the parental control PIN. Make sure that your Xbox console has a storage device available. For information on adding extra storage, see Xbox 360 storage.

  • Sorry, the item you're interested in is no longer available.


This error can occur when you select a result from a search. Try to locate the item by browsing for it in the Demand 5 app. If the item is not listed, that content may no longer be available.

  • The Channel 5 server is not available at this time. Please try again later.


  • Wait for about a minute and then try to install or run the program again.
  • Check the status of the service.
  • Try the solutions at "I am experiencing slow performance when playing games on Xbox Live".

For more help

If you still experience errors in the Demand 5 app, contact Demand 5 support.

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