Services: Purchase and Content Usage, Purchase and Content Usage
Learn how to troubleshoot problems with the IndieFlix app on Xbox 360.
If the IndieFlix app isn't functioning smoothly on your console, you may have a connectivity problem. For help, see Troubleshoot Xbox 360 connection to Xbox Live.
If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.
If the IndieFlix app doesn’t respond, delete and reinstall it. Here's how:
If the app still doesn't respond, contact Xbox Support.
You may get one of the following error messages when you try to use the IndieFlix app.
If you get one of these error messages, go to Service status to check for current problems with Xbox Live or the IndieFlix app.
If there are no current issues, and you get one of these error messages when you try to start the IndieFlix app, wait about a minute, and then try again.
If, after restarting the app, you still get the error, try deleting and reinstalling the app.
If you continue to get the error, try to improve your connection speed.
If none of these solutions worked, contact Xbox Support.
If you get one of these errors, select a different program to watch.
To work around these errors, try the following solutions:
If you keep getting the error, delete and reinstall the IndieFlix app.
If you still get the error after you've deleted and reinstalled the app, try installing the Optional Media Update to your Xbox 360 console. Here's how:
Important If you're using a friend's console and you've already downloaded the Optional Media Update to your console, you won't be able to download the update to your friend's console. The Optional Media Update can be downloaded only once per Xbox Live gamertag. Your friend will have to use a different Xbox Live gamertag to download the update.
If you get one of these error messages, it means that the content that you're trying to view is rated according to a content ratings system that the IndieFlix app doesn't recognise.
The IndieFlix app uses only the US film ratings system.
If you're in the US region, make sure that your locale settings are set to United States.
If you're outside the US region, you'll need to adjust your parental control settings to enable the app to function.
For information about how to change your locale, see Change your Xbox 360 console language.
For information about how to turn off parental controls, see Set parental controls for Xbox 360 and Xbox Live.
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