Troubleshoot the Slacker Radio app on Xbox 360

This article describes how to resolve problems with the Slacker Radio app on Xbox 360.

If the Slacker Radio app doesn’t respond, delete and reinstall it. Here's how:

1. From the Xbox Dashboard, go to Settings, and then System.
2. Select Storage.
3. Select your primary storage device.
4. Select Games and Apps.
5. Find and select any items that refer to "Slacker Radio”.
6. Select Delete.
7. Return to the Dashboard.
8. Go to Browse Apps or Search Apps, and then browse or search for the Slacker Radio app. Then select it.
9. Select Confirm Download to download and install the app.

If you keep experiencing the problem, contact Xbox Support.

You may receive one of the following error messages when you try to use the Slacker Radio app.

Application errors

• Station Exhausted. Please select another station to play.

If you get this error, return to the previous menu and select a different station to play.

• Current song is not skippable.

Let the song continue to play, or press the B button on the controller and select a different station.

• The requested station could not be found. The station may have been deleted or is no longer accessible.

If you get this error, return to the previous menu and select a different station to play.

To notify Slacker Radio about an error, send an email to support@slacker.com or access their support site at slacker.com/support.

Availability errors

• Sorry, the Slacker server isn’t available right now. Please select the retry button below or try again later. For more information, go to xbox.com/status.

Go to xbox.com/status to make sure there is not an issue with the service provider.

If there's no issue and you receive this error message when you try to launch the Slacker Radio app or content within the app, wait about one minute, and then try to launch the app again.

If you continue to receive this error, delete the Slacker Radio app and then reinstall it.

If you keep experiencing the problem, contact Xbox Support.

• Slacker is not currently available in your region.

This application is not available in your location. Your Xbox must be set to a supported country's region, and you must have an IP address range from within that country.

For more information about how to change your console locale, see Change your Xbox 360 settings.

Account errors

• Your Slacker account is currently being used in another location. Choose 'Retry' to continue listening, or 'Exit' to keep listening at the other location.

Slacker Radio accounts can stream content to only one device at a time per account. To play content on your console, you have to stop streaming to the other device.

If you're not streaming content to a second device and still receive this error message, contact Slacker Radio. Send an email message or go to their support site.