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Error 03-57-00 occurs on Xbox 360

You see the following error code and message when you’re using your Xbox 360 console:

03-57-00
Unrecognized Disc

This could mean one of the following things:

  • There’s a problem with the disc (for example, it might be scratched or dirty).
  • The game you’re trying to play has known problems.

Solution

To resolve this problem, try the Xbox 360 Disc Drive Solution. If that doesn’t resolve the problem, go to Device Support to request a repair.

Related Issues

Xbox 360 game disc exchange
Manually eject your Xbox 360 console disc tray
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