Error 69-80070057 occurs when watching a video on Xbox 360

You see the following error code when you try to watch a video on your Xbox 360 console:

69-80070057

This may mean one of the following:

  • The file format of the video is not supported by Xbox 360, so you can’t play the video.
  • Part of the video is corrupted.

Solution

For information about supported file types, see Frequently asked questions about video and audio playback on Xbox 360.

If you see error 69-80070057 during playback, you may want to try to skip the corrupted part of the video. For example, in the Films & TV app, press the "A" button to display the playback controls. Then, use the playback controls to skip the corrupted part of the video.

For information about how to use playback controls, see Play DVDs on your console.

Related Issues

Error & status code search
Play To overview for Xbox 360
Problems playing files from a camera or portable device on Xbox 360
Back to top

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Provide feedback for this topic
255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Contact Us

Would you like to contact Support regarding the "Error 69-80070057 occurs when watching a video on Xbox 360" issue you were reading about or a different issue?