Error code 69-c00d3e9a occurs when you try to play a video on Xbox 360

Problem

You see the following error when you try to play a video on Xbox 360:

69-c00d3e9a

This may mean that the format of your video isn’t supported by Xbox 360.

Solutions

To see which video formats are supported by the Xbox 360, see the "Supported regions, formats and discs" section of Play DVDs on your Xbox 360 console.

If you keep experiencing the problem, contact Xbox Support.

Related Issues

Xbox error code/status code search

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