Error 80070057 may occur in either of the following scenarios.
Scenario 1
You see the following error code when you try to watch a video on your Xbox 360 console:
Status Code: 80070057
This means one of the following:
Scenario 2
You see the following error code and message when you try to redeem a prepaid code on Xbox Live:
Cannot enter prepaid code
Status Code: 80070057
This means that you didn't fill in all your account information before you tried to redeem the code.
To resolve this problem, try the following solutions.
Scenario 1
Solution 1: Skip the affected section
You may be able to use the chapter skip button to skip the affected section or sections in the file. For more information about how to use playback controls, see Play DVDs on your Xbox 360 console.
If you still experience the problem, try the next solution.
Solution 2: Download the content again
If you originally downloaded the video, you may need to redownload it. For information about redownloading video content, see How to redownload previously downloaded or purchased content to your Xbox 360.
If you still experience the problem after trying these solutions, contact Xbox Support.
Scenario 2
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Check your billing and account information
Fill in any missing account information and then try to redeem the code again. Here's how:
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