If the game was installed from a disc, install the game again.
Solution 2: Delete your profile, clear the system cache and then redownload the profile
Step 1: Delete the profile that’s stored on your Xbox console
Go to Settings and select System Settings.
Select Storage.
If you don’t connect any external storage devices to your console, select Hard Drive. If you do use external storage, select All Devices instead.
Select Profiles.
Select the profile you want to delete.
Select Delete.
Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
Important Do not select Delete Profile and Items. This deletes the profile and the associated games and achievements.
Step 2: Clear the system cache
Press the Guide button on your controller.
Go to Settings and select System Settings.
Select Storage or Memory.
Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
Select Clear System Cache.
When prompted to confirm storage device maintenance, select Yes.
Restart your console.
Step 3: Download your Xbox Live profile
Press the Guide button on your controller.
Select Download Profile. Note If you don’t see the Download Profile option, it probably means you’re signed in to your profile. Press X to sign out.
At the bottom of the Download Profile screen, select Download Profile.
Enter the Microsoft account that’s associated with your Xbox Live gamertag. If you don’t know your Microsoft email address or password, see Find your Microsoft account email address or password. Note If your account is an Xbox Live child account, you have to use the parent’s Microsoft account to download the profile.
If you use external storage on your console, select the device on which you want to save the profile. If you don’t use external storage, your profile will begin downloading immediately.
After your profile downloads, restart the console and then try your download again.
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