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You see the following error code and message when you try to connect to Xbox Live:
Can’t retrieve information from Xbox Live. Please try again later.
Status code: 8015100c
When you run the Xbox Live Connection Test to troubleshoot the problem, you get an error message that resembles one of the following:
This may mean that there’s a problem with your network setup. When this error occurs, your Xbox console can’t locate the Xbox Live servers because of a domain name system (DNS) configuration error.
Note The DNS enables your console to locate other consoles and computers on the Internet.
To resolve this problem, try the following solutions in order.
Note If you’re connecting to a secured wireless network, you’ll need your network password to complete the following steps.
Solution 1: Reset network settings to the defaults
Note Before you reset the Xbox 360 console’s network settings, make sure that you write down the current settings in case you have to restore them later.
If you still get the error, try the next solution.
Solution 2: Restart your network equipment
If you still get the error, try the next solution.
Solution 3: Use manual DNS settings
If you can access the Internet through your computer, use the same DNS settings on your console that your computer is using.
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Now, enter those DNS server numbers on your console. Here's how:
If you still get the error, try the next solution.
Solution 4: Try a direct-to-modem connection
This temporary solution will help determine the cause of the problem. If this solution helps you connect to Xbox Live, the problem might be a router configuration issue.
Try connecting your Xbox 360 console directly to your modem instead of going through your router. Here's how:
If you still get the error, try the next solution.
Solution 5: Try the Xbox Live Connection tool
If you continue to experience this issue, try the Xbox Live connection error solution.
If you still get the error, try the next solution.
Solution 6: Contact your Internet service provider
If you get a DNS error when your Xbox 360 console is connected directly to your modem, there might be a routing table problem. DNS servers use routing tables to direct network traffic. If the tables have incorrect information, your console might not be able to find the Xbox Live servers. Contact your Internet service provider to see if they can help resolve the problem.
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