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Error C000009C occurs and your Xbox 360 Kinect sensor doesn't turn on

You see the following error code when you try to play a Kinect game on your Xbox 360 console:

C000009c

This may mean that there's a problem with your Kinect sensor.

Solutions

To resolve this problem, see The error "A problem has occurred" or a Kinect red light appears on Xbox 360.

If that solution doesn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

Repair or warranty questions? See Warranty and service: FAQ.

Related Issues

Xbox 360 support
Error & status code search
Xbox 360 Kinect support
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