This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Learn more
Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Xbox for families
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Design your controller
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
    • Home
    • Profile
    • Achievements
    • Friends
    • Messages
    • My games
    • Clubs
      • Office
      • Windows
      • Surface
      • Xbox
      • Deals
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Windows digital games
      • Movies & TV
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Microsoft Industry
      • Data platform
      • Microsoft Advertising
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Microsoft Store
      • Microsoft Rewards
      • Free downloads & security
      • Education
      • Gift cards
    • View Sitemap
    0 Basket
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox 360
    Getting started Accessories Apps Console Error codes Networking Security Store Warranty and service Windows Media Center Xbox Live
    Xbox on Windows 10
    Games
    Mixer
    Billing
    My account

    Error code E75 occurs when you use an Xbox 360 console

    You may see the following error code and message on your TV or monitor when you use your Xbox 360 console:

    E75. System error. Contact Xbox Customer Support. Status code: E75.

    If you see this error code and message it may be accompanied by flashing red lights on your Xbox 360 console and/or Xbox controller.

    This may mean that the Xbox 360 console you're using has a hardware problem and needs to be repaired.

    Solutions

    To resolve this problem, try the following solutions:

    • Disconnect and reconnect accessories
      1. Turn off the console and unplug its power supply.
      2. Unplug all accessories connected to the front and back of the console, including video cables, network cable and USB devices. Do not remove the hard drive.
        • Xbox 360 E console
        • Xbox 360 S console
      1. Reconnect your console's power supply, and then turn the console on.
      2. Reconnect each accessory one at a time, starting with a controller. Then, turn the console on and check the console power button.
        • If the power button light is green, connect the next accessory.
        • Xbox 360 E console: If the light around the power/eject button is red after you reconnect a specific accessory, that accessory is faulty and should be replaced.
        • Xbox 360 S console: If the power button light is red after you reconnect a specific accessory, that accessory is faulty and should be replaced.
        • Original Xbox 360 console: If there are flashing red lights around the power button after you reconnect a specific accessory, that accessory is faulty and should be replaced.
      3. Repeat step 4 until you have reconnected all accessories.
        • If the power supply light remains green after you have reconnected all accessories, your issue may have been a loose accessory connection.
        • If you cannot determine that a specific accessory caused the problem, there might be a problem with the hard drive, and you may need to remove it from your console.

      Remove the hard drive from your Xbox 360 E console:

      1. Turn off the console.
      2. Position the console horizontally.
      3. On the right side of the console, locate the hard drive cover release near the back of the console.
      4. Slide the release diagonally (down and toward the front of the console) while pulling the hard drive door open.
      1. Pull the tab to remove the hard drive.
      1. Replace the hard disk drive cover before turning the console back on.

      Remove the hard drive from your Xbox 360 S console:

      1. Turn off the console.
      2. Position the console horizontally.
      3. On the right-hand side of the console, locate the hard drive cover release. It is close to the back of the console.
      4. Slide the release towards the front of the console while pulling the hard drive door open.
      1. Pull the tab to remove the hard drive.
      1. Replace the hard drive cover before turning the console back on.

      Remove the hard drive from your original Xbox 360 console:

      1. Turn off the console.
      2. Locate the hard drive on the top of the console (or on the left side, depending on how the console is oriented.)
        Note Not all Xbox 360 consoles include a hard drive.
      1. Press the release button on the hard drive.
      1. Lift the hard drive away from the console.
    • Remove USB flash drives

      Remove any USB flash drives that are connected to your console.

      If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

    Related Issues

    Error & status code search
    Xbox 360 error codes
    Xbox 360 support
    Original Xbox 360 console FAQ
    Xbox 360 USB flash drive support
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service centre
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "Error code E75 occurs when you use an Xbox 360 console" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (United Kingdom)
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • About our ads
    • EU Compliance DoCs
    • Regulatory reporting
    • © Microsoft 2019