Services: TV, Music and Video
You see the following error message when you try to download Xbox Live content on your Xbox 360 console:
You may see this error message if:
Solution 1: Check for available system updates
For information about how to check for available system updates, visit How to get a new Xbox 360 update.
Solution 2: Check your connection to Xbox Live
To test your connection to Xbox Live, run the Xbox Live Connection Test. Here's how:
For help improving the speed of your connection to Xbox Live, try the Xbox 360 Slow Performance Solution.
Solution 3: Restart the download
To fix this problem, try restarting the download. Here's how:
If the download is not in the Active Downloads list, you’ll need to start the download again. Here's how:
Important While the download is in progress, do not use your console to do anything else, such as play a game. Using the console while downloading content can cause the download to pause, stop or time out. Also make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use bandwidth that could be going to your console.
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