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Troubleshoot Game DVR on Windows 10


If you have trouble recording game clips using Game DVR on Windows 10, this page can help you find the information you need to resolve the problem.

Note Before you begin troubleshooting any of the following issues, you'll first want to verify that you have the latest version of the Xbox app on Windows 10.

Users in the European Union and Korea who are using Windows 10 N or Windows 10 KN will also need to install the Media Feature Pack for N and KN versions of Windows 10 to use this feature.


How do I record a game if it's in full-screen mode?

For PC games in full-screen (sometimes called full-screen exclusive) mode, you won’t see Game bar, but you can use the Windows logo key + Alt + R to start and stop recordings. You’ll see the screen flash when the recording starts and completes. You can also use the Windows logo key + Alt + G to record the last 30 seconds (or whatever time you picked) if you’ve already turned on background recording.

If the shortcuts do not work for a full-screen game, press Win + G. You’ll see the screen flash twice confirming that the game is recognized. After this, you can then run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G.

What should I do if Game bar and shortcuts aren’t working?

  • Make sure you have the latest updates on your Windows 10 PC. From Start, choose Settings. Go to Update & security, and then select Check for updates.
  • Check your Game DVR settings: In the Xbox App, select Settings, and then Game DVR. Make sure that the Record game clips and screenshots using Game DVR setting is On.
  • When playing a game, press the Windows logo key + G to open Game bar. You may see a screen asking if you want to open Game bar; select Yes, this is a game.
  • The game may be running in full-screen mode. See How do I record a game if it’s in full-screen mode? , above.
  • The game may be blocking custom keyboard shortcuts. See Why don’t my customized shortcuts for Game bar work? , below.
  • Make sure you’ve updated your graphics drivers. See Hardware requirements for Game DVR on Windows 10.

Where are my game clips and screenshots?

To see where your captures are saved, open the Xbox App, select Settings, and then select Game DVR. Under Saving captures, select Open folder to see your captures in File Explorer.

By default, game clips and screenshots are saved in your Videos folder, in a folder named Captures. This can be moved to different places on your PC, including elsewhere on your hard drive or to external drives.

Recording only worked once or twice. How do I fix it?

Sometimes, a recording doesn't end correctly. When that happens, you'll need to restart Game DVR to fix the problem:

  1. Close the game.
  2. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app.
  3. In Task Manager, select More details.
  4. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there), and then select End task.
  5. Restart the game and try recording again.

Why don't my customized shortcuts for Game bar work?

Some games block keys, so your custom keyboard shortcuts may not work with these games. Shortcuts based on the Windows logo key will always work with the latest Windows 10 update. Check for updates for apps and games from Microsoft Store and install the latest Windows 10 update to use Game bar with all games.

How do I use Game bar on my tablet PC?

Windows key–based Game bar shortcuts won’t work on tablets without an attached physical keyboard, but you can create your own shortcuts that use keys available on the virtual keyboard. Open the Xbox App, and then select Settings. Select Game DVR, and then enter your preferred keyboard shortcuts.

How do I make Game bar forget my game?

Once you’ve told Game bar that something is a game by pressing the Windows logo key + G and selecting Yes, this is a game, it will remember it when you start the game again. If you no longer want to use Game bar with a game you’ve identified in this manner, start the game, open Game bar, select Settings, and uncheck Remember this as a game.

My game clips are blank. What happened?

Some games don't allow recordings. If that's the case, your captures will be blank.

Why can't I take a screenshot?

If you have any protected content open on your PC, it may cause your screenshot to go blank.

Why can’t I record some games when I use my multiple GPUs in a Linked Display Adapter (LDA) configuration?

Some games use a pixel format that is not currently compatible with Game DVR in a Linked Display Adapter (LDA) configuration.

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