This article describes how to troubleshoot issues with your Kinect sensor. For example, you may experience an issue where the Kinect sensor does not see you or does not interpret your body actions correctly. Whether you are trying to play a Kinect game, using gestures to navigate the home screen or signing in using Kinect, make sure that the Kinect camera can see you to ensure a great experience.
Here are a few things to consider before you adjust your Kinect or play space:
If you are having trouble with Kinect seeing you, check the Kinect settings:
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On this screen, you can see what Kinect sees. If you can't see yourself in this view, go to the "Adjust the Kinect sensor" section, below.
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To adjust the Kinect sensor, follow these steps:
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Notes
If you continue to experience the problem, request a Kinect sensor repair at the Xbox Online Service Centre. Console registration is required to replace the sensor.
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