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Enhanced error reporting on Xbox One

Enhanced error reporting on Xbox One

You can choose whether you want to participate in enhanced error reporting. These reports give Microsoft the best opportunity to fix issues you may be encountering on Xbox One.

Enhanced error reporting may include the memory state of the device when a system or app crashes. This may unintentionally include personally identifying information.

We provide limited portions of error report information to partners (such as OEMs) to help them troubleshoot products and services that work with Windows and other Microsoft product and services. They are only permitted to use this information to repair or improve those products and services.

How to control your enhanced error reporting settings

Two different settings control enhanced error reporting on the console—a global device setting and a per-user setting. If the global device setting is turned off, no enhanced error reporting occurs, regardless of the per-user settings. The global device setting is turned on by default.

When you first sign into your Xbox One, you can choose whether to participate in enhanced error reporting. This is the per-user setting. If you choose to not participate, you send Microsoft less data to fix and improve Xbox One based on your usage and errors you encounter.

Multiple people can be signed into an Xbox One console at any time. If anyone signed into the console has chosen to not participate in enhanced error reporting, or the global device setting is off, Microsoft honors this preference and no enhanced error reporting occurs.

To change the global device enhanced error reporting setting:

  1. Go to Settings > System > Console info.
  2. Change the option for Allow enhanced error reporting.

To change your personal enhanced error reporting setting:

  1. Sign in to your profile.
  2. Go to Settings > Account > Privacy & online safety.
  3. Choose Xbox Live privacy > View details & customize > Data collection.
  4. Change the setting for You can share enhanced error reports.

Your personal enhanced error reporting setting applies only to the current console. If you sign in on another console and want to change the setting, repeat these steps there.

If the console is enrolled in the Xbox Insider program, or is a part of a developer program, you may not be able to turn these settings off. If you don’t want to participate in enhanced error reporting, you’ll need to remove the console from the program.

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