Error 0x87DD0005 occurs on Xbox One or PC

This may mean there's a problem with Xbox Live, or that your console or PC has encountered an unexpected error.

Solutions

Solution 1: Check the Xbox Live service status

Xbox Live Core Services: up and running
2019-06-25T05:33:08.0631179+00:00
Social and Gaming: up and running
2019-06-25T05:33:08.0631179+00:00
Purchase and Content Usage: up and running
2019-06-25T05:33:08.0631179+00:00
TV, Music and Video: up and running
2019-06-25T05:33:08.0631179+00:00

Solution 2: Try again

Whatever you were doing, try again. Occasionally something interferes with normal actions.

Solution 3: Restart your Xbox or PC

On Xbox One:

  1. On your console, press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart.

Note If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

On your PC:

  1. Press the Windows button.
  2. Select the Power button > Restart.

Note If the PC appears to be frozen, press and hold the Power key on the device for 10 seconds, until the PC turns off. After it shuts down, press the Power key to restart.

Solution 4: Uninstall and reinstall the game or app

On Xbox One:

  1. On the Home screen, select My games & apps.
  2. Highlight the game or app, and then press the Menu button on your controller.
  3. Select Manage game & add-ons.
  4. Select Uninstall all.
  5. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
  6. Select Restart console.
  7. Select Restart.
  8. After restart, download the game or app and try launching it.

On your PC:

  1. Press the Windows button and right-click the game or app.
  2. Select Uninstall and select Uninstall again to confirm
  3. Press the Windows button .
  4. Select the Power button > Restart.
  5. Once the PC has restarted, open the Microsoft Store app.
  6. Select the ellipsis … in the top right corner.
  7. Select My Library.
  8. If the game or app says Install next to it, select that button.

Solution 5: Reset your device (as a last resort)

On Xbox One:

As a last resort, you could try resetting your Xbox. This reinstalls the console’s operating system. Depending on your network, it could take a while.

Note This option should only be used as a last resort.

Press the Xbox button to open the guide, then go to Settings > System > Console info > Reset console.

On PC

As a last resort, you could try resetting your PC. This reinstalls the computer’s operating system. Depending on your network, it could take a while.

Note This option should only be used as a last resort.

  1. Press the Windows button to go to the Start menu.
  2. Select Settings > Updates & Security > Recovery.
  3. Under Reset this PC, select Get Started > Keep my files.

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