This may mean there's a problem with Xbox Live, or that your console has encountered an unexpected error.
Whatever you were doing, try again. Occasionally something interferes with normal actions.
Restart your Xbox: Press and hold the Xbox button on your controller and choose Turn console off.
Do a deeper restart: Press and hold the power button on the front of your Xbox for 10 seconds.
If you’re trying to use a game or app, uninstall and reinstall it.
As a last resort, you could try resetting your Xbox. This reinstalls the console’s operating system. Depending on your network, it could take a while.
Press the Xbox button to open the guide, then go to Settings > System > Console info > Reset console.
Xbox Live Core Services: up and running
Social and Gaming: up and running
Purchase and Content Usage: Limited
Xbox One, Xbox on Windows 10
Using prepaid cards or codes for downloadable items or Xbox Live subscriptions
Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems finding previously-purchased content or purchasing new content. Stay tuned, and thanks for your patience.