Error 87DE271F occurs when you try to start a game or app

You see the following error message when you try to start a game or app:

Error 87DE271F

This may mean one of the following:

• You purchased and downloaded the game, but you're not signed in and connected to Xbox Live.
• Another family member purchased and downloaded the game, but they're not signed into the Xbox One console.

To resolve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Solution 2: For a game that you purchased and downloaded

If you see this error and you purchased the game, make sure that you're connected and signed in to Xbox Live.

Solution 3: For a game that was downloaded by another family member

If the game was purchased by another family member and there is no per-console licensing for the game, do one of the following:

• The family member who purchased the game needs to sign in to the Xbox One console.
• The person who purchased the game can set the console as their home console. For more information, see About My home Xbox.