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    Error 87DE271F occurs when you try to start a game or app

    You see the following error message when you try to start a game or app:

    Error 87DE271F

    This may mean one of the following:

    • You purchased and downloaded the game, but you're not signed in and connected to Xbox Live.
    • Another family member purchased and downloaded the game, but they're not signed into the Xbox One console.

    Solutions

    To resolve this problem, try the following solutions:

    Solution 1: Check the Xbox Live service status

    If you see any alerts here, wait until the service is up and running and try again:

    Social and Gaming: up and running
    2019-02-15T23:24:08.3729146+00:00
    Xbox Live Core Services: up and running
    2019-02-15T23:24:08.3729146+00:00

    Solution 2: For a game that you purchased and downloaded

    If you see this error and you purchased the game, make sure that you're connected and signed in to Xbox Live.

    Solution 3: For a game that was downloaded by another family member

    If the game was purchased by another family member and there is no per-console licensing for the game, do one of the following:

    • The family member who purchased the game needs to sign in to the Xbox One console.
    • The person who purchased the game can set the console as their home console. For more information, see About My home Xbox.

    Related Issues

    Error & status code search
    How to find games and game content after you redeem a code online
    Downloadable content
    Xbox Live on Xbox One
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