Error 8B100041 occurs when opening an Xbox One app

8B100041

To resolve this issue, try the following solutions.

Solution 1: Sign out all users

Sign all users out of the console. To do this, follow these steps:

1. To return to the Home screen, press the Xbox button to open the guide, and then select Home.
2. Scroll up to Sign in at the top of the guide.
3. Select the profile that's signed in to the console.
4. Select Sign out.
5. Repeat these steps for each profile that's signed in to the console.
6. Sign in to your Xbox Live profile and try to open the Xbox One app again.

Solution 2: Restart your console

If the previous solution didn't work, try restarting your console. Follow these steps:

1. Press the Xbox button to open the guide.
2. Select Settings.
3. Select Restart console.
4. Select Yes to confirm.
5. Sign in to your Xbox Live profile and try to open the Xbox One app again.

Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.