Error ACC5000 occurs when signing in to your Xbox One console
You see the following error and message when signing in to your Xbox One console:
There’s a problem with the birthdate on your Microsoft Account. To fix it, sign into account.live.com, then choose Edit personal info.
This means that your registered birthdate is invalid.
To resolve this problem, you will have to update your birthdate information on your Microsoft account.
Note Only adult accounts can have changes made to personal information. This cannot be done for child accounts.
- Sign into account.live.com with the account that is experiencing this problem.
- Click Edit personal info and make the correction to your birthdate information.
- Click Save.
You will have to allow 1 to 2 hours for the new information to refresh across the system, depending on your location.
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