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Service outage message occurs when you try to play a game

When you try to play a game on your Xbox One, you receive a message saying that the service is down.

Your problem might be related to Xbox Live maintenance or a service outage.

Solution

Check for normal service, and then try again. If you want, we’ll notify you when service returns to normal.

Xbox Live service status

To play your game as a single player during service maintenance, set your Xbox to offline. Press the Xbox button on your controller to open the guide, then go to System > Settings > Network > Network settings > Go offline.

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