Skip to main content
Microsoft
Xbox
Xbox
  • Home
    • Xbox One consoles
    • Xbox One X
    • Xbox One S
    • Shop consoles
    • Games home
    • Xbox One games
    • Xbox One X Enhanced games
    • Xbox Game Pass
    • Backward Compatible games
    • Xbox Play Anywhere games
    • Games with Gold
    • Deals with Gold
    • Sales & Specials
    • Xbox 360 games
    • Windows 10 games
    • EA Access
    • Redeem Code
    • Meet Xbox Live
    • Xbox Live Gold
    • Mixer
    • Xbox App
    • Shop accessories
    • Windows 10 Gaming
    • Xbox App on Windows 10
    • All support
    • Xbox One
    • Xbox 360
    • Xbox on Windows 10
    • Games
    • Billing
    • My Account
    • Mixer
    • Xbox on other devices
    • Xbox Forums
    • Error & Status Code Search
    • Xbox Live Status
      • Office
      • Windows
      • Surface
      • Xbox
      • Support
      • Windows apps
      • OneDrive
      • Outlook
      • Skype
      • OneNote
      • PCs & tablets
      • Accessories
      • Xbox games
      • PC games
      • Microsoft Azure
      • Microsoft Dynamics 365
      • Microsoft 365
      • Microsoft Industry
      • .NET
      • Visual Studio
      • Windows Server
      • Windows Dev Center
      • Docs
      • Free downloads & security
    • View Sitemap
    Sign in
    Share this page

    Xbox Support

    Xbox One
    Xbox 360
    Xbox on Windows 10
    Games
    Mixer
    Billing
    Error messages and codes Payments and purchases Gift cards and codes Xbox subscriptions
    My account

    A billing address error occurs when making a purchase on your Xbox console

    You see the following error message when you try to make a purchase on your Xbox console:

    Sorry, there’s a problem with your billing address. Fix it in Settings, Account, Manage Payment Options, then come back to try again.

    This means your billing address is incorrect.

    Solutions

    Topics

    anchor
    How to change your billing address online
    anchor
    How to change your billing address on Xbox One
    anchor
    How to change your billing address on Xbox 360

    Notes

    • If you’re moving to a different country or region, you’ll need to perform some extra steps when you update your Xbox account. For more information, see Change the region of your Xbox Live account.
    • If you want to associate your gamertag with a different Microsoft account, see Move your Xbox Live profile to another Microsoft account on Xbox 360.
    • If you want to change your payment options and use a different payment instrument for your account, see Manage your Xbox Live payment options.
    • To find your Microsoft account and associated information such as your phone number and email address, see Find your Microsoft account email address.

    How to change your billing address online

    1. In a browser, go to My Account.
    2. If needed, sign in to the Microsoft account you want to change.
    3. Select Payment & billing, and then select Billing info.
    4. Select Edit profile, and then follow the instructions to correct your billing address.
    5. Try to make your purchase again.

    How to change your billing address on Xbox One

    1. Press the Xbox button to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Under Account, select Payment & billing.
    5. Select Change billing address.
    6. Edit your billing account information.
      Note To skip billing information that does not need to be updated, press B  on your controller, and then select Next.
    7. Select Save info when you’re done. If you need to change something else, select Make more changes.

    How to change your billing address on Xbox 360

    1. On your console, sign in using your Xbox gamertag.
    2. Go to Settings, and then select Account.
    1. Select Manage Payment Options.
    1. Select the payment option to update.
    2. Update the billing information for the credit card.
    3. Select OK, and then try to make your purchase again.

    Note If you want to change the billing name on your Xbox account, use the computer steps above.

    Related Issues

    Update your billing contact information online
    Update your billing contact information on Xbox One
    Update your billing contact information on Xbox 360
    Back to top

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.
    Chat with an Ambassador

    Support resources

    Error & Status Code Search
    Repair and service centre
    Manuals and warranty info
    Post on the Community Support Forums
    Contact us

    Contact Us

    Would you like to contact Support regarding the "A billing address error occurs when making a purchase on your Xbox console" issue you were reading about or a different issue?

    Share this page

    Xbox

    • Feedback
    • Support
    • Photosensitive Seizure Warning
    • Code of Conduct

    Fans

    • Xbox Wire
    • Jobs

    For Developers

    • Games
    • ID@Xbox
    • Windows 10
    English (Hong Kong SAR)
    • Contact Microsoft
    • Privacy & cookies
    • Terms of use
    • Trademarks
    • About our ads
    • © Microsoft 2019