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Troubleshooting

“My Xbox One game won’t start or freezes during gameplay”
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
Improve Xbox app for Windows 10 game streaming performance
Learn how to improve audio and video quality when streaming games on the Xbox app for Windows 10.
Troubleshooting Xbox app game streaming on Windows 10
Find out how to troubleshoot game streaming issues with the Xbox app on Windows 10.
Xbox One game disc exchange
Learn how to exchange damaged Microsoft Xbox One discs through the Microsoft Game Disc Exchange Program.
"This disc is unreadable" error occurs when you use a Games on Demand game
Learn what to do if you see the error message "This disc is unreadable" when you use a Games on Demand game.
Error 0x80000001 occurs when you try to launch Halo 5: Forge
Learn what to do if you see error 0x80000001 when you try to launch Halo 5: Forge.
"Saved game corrupted" error when you try to play a saved game
Learn what to do if you get a "Saved game corrupted" error message when you try to play a saved game.
Troubleshoot cloud storage on Xbox 360
If you're having trouble with cloud storage for saved games, use this troubleshooting guide to solve your problem.
Error 0x80000002 occurs when you try to launch Halo 5: Forge
Learn what to do if you see error 0x80000002 when you try to launch Halo 5: Forge.
Error AP204 occurs when you try to launch Forza Motorsport 6: Apex on Windows 10
Learn what to do if you see error AP204 when you try to launch Forza Motorsport 6: Apex on Windows 10.

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