Warranty and service

Recycle your Xbox console and accessories
We encourage all owners to recycle Xbox One consoles, Xbox 360 consoles, accessories, packaging, and batteries. It's easy and environmentally responsible. Find Microsoft-sponsored recycling opportunities in your area.
Find the Xbox One console ID, device ID, Xbox One serial number, and Kinect serial number
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect sensor.
如果您要註冊 Xbox 產品或申請產品交換,就必須知道該產品的序號。尋找序號的方式如下。
Xbox product documents overview
Learn more about Xbox product documents, warranty service and FAQ information.
How to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping
Get details on how to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping.
Get Microsoft Complete for Xbox One with Accidental Damage Coverage
Learn how to extend the warranty of your new Xbox One to three years with Microsoft Complete.
Getting your Xbox console or Kinect sensor serviced
Learn how to get your Xbox One or Xbox 360 console or Kinect sensor serviced.
Register (or unregister) your Xbox
Learn how to register (or unregister) your Xbox product so you can request and track repairs, check your warranty service, and buy an extended service plan.

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