Minecraft
Welcome to support for Minecraft. Here you will find support for the game itself, and frequently asked questions for some versions of the game. If you have a purchase or an installation issue with a non-Microsoft device, you’ll need to contact the company that makes the device for additional help.
To get started, select the version of the game you’re playing from the list below.
If you're having problems with features on Xbox One, such as accessing saved worlds, multiplayer, and Realms, you may have a beta build of Minecraft installed. Check the bottom-right corner of the main menu. If this shows as 1.11, you have the beta version installed.
- If you remain in the 1.11 beta and want to keep playing your world, you will not have access to Realms and will not be able to join non-beta players.
- If you want to use multiplayer or Realms but not access your world, uninstalling and reinstalling the game will get you back to version 1.10. Access to worlds you opened or played during the beta build will not be available again until the final 1.11 update releases. Please note that you have not lost your worlds!
On this page
Minecraft overview
Whether you’re new to the game or looking for the latest and greatest info, you’ll want to check out the official Minecraft website.
Minecraft is now available with Xbox Game Pass. Get the details about discounts and more.
Find out how to subscribe to Minecraft Realms and how to play online with other players.
Minecraft Marketplace is here – learn more about how to purchase Minecraft Coins and what you can purchase with them.
Learn more about the enhancements to the game, and how you can now enjoy Realms, Marketplace, and online play on your Xbox One console.
Find help for versions of Minecraft on different devices.
Visit the Minecraft forums to learn more about the game, join the community in conversation, and find support for questions not answered here.
If you’ve followed all the help and troubleshooting steps and still have a problem with your game, you may have found a bug. Let the Minecraft team know by following these steps.
If you're having trouble using Xbox Live to play a game, check for current service issues. If there is a relevant alert, wait until the service is up and running and try again.
Sign in to your Microsoft account to manage your information and purchases, your family's devices, and your security and privacy.
Minecraft: Xbox One Edition management and help
Explore videos and demos and learn about gameplay, add-ons, and how to purchase Minecraft: Xbox One Edition.
Learn how to view and download add-ons for your Xbox One games.
Learn how to install your game to the Xbox One hard drive.
Learn how to install games and downloadable game content after redeeming a code on Xbox One.
Learn about achievements, challenges, and how to earn rewards on your Xbox One console.
Find out how to troubleshoot slow game or app downloads on your Xbox One console.
Follow these steps if you're unable to connect to multiplayer games through Xbox Live.
Learn how to manage your saved games and keep in sync through Xbox Live.
Minecraft: Xbox 360 Edition management and help
Explore videos and demos, and learn about gameplay, add-ons, and how to purchase Minecraft: Xbox 360 Edition.
Find out what to do if your Xbox 360 console can't read your game disc.
Find out how to download games through Xbox Live, install games from disc to your Xbox 360 Hard Drive, and manage your Xbox games.
Learn how to manage your saved games and keep in sync through Xbox Live.
Learn about solutions to try if your Xbox 360 console stops responding.
Follow these steps if you're unable to connect to multiplayer games through Xbox Live.
Minecraft: Windows 10 Edition management and help
Visit Microsoft Store to download the game, read reviews, and check system requirements.
See the most commonly asked questions about Minecraft: Windows 10 Edition and if you are eligible for a free copy.
Create your own version of Steve or Alex to personalize your Minecraft world even further.
Make sure your device is capable of playing the game before you purchase it.
Go to Microsoft Store support for help with transactions and purchases.
Visit Microsoft Store support for information about troubleshooting download and installation issues.
Troubleshoot crashes, freezes, and poor performance with your Windows 10 games.
By keeping your device up to date, you'll ensure that you're always running the latest software or hardware drivers.
Minecraft: Pocket Edition for Windows Phone help
Visit the support page for help with your Windows Phone 8 device.
Minecraft: PC (Java), Mac, or Linux help
If you have an in-game issue while playing the PC (Java), Mac or Linux version of Minecraft, visit the Mojang support site.
Minecraft: PlayStation 3 Edition, PlayStation 4 Edition, or PS Vita Edition help
If you have an in-game issue while playing Minecraft on your PlayStation or PS Vita device, you can look for help here.
If you’re having problems with your purchase or installation on your PlayStation console, visit the PlayStation support page.
Minecraft: Wii U Edition, Minecraft for Nintendo Switch, or New Nintendo 3DS Edition help
See the most commonly asked questions about Minecraft: Wii U Edition.
See the most commonly asked questions about Minecraft for Nintendo Switch.
See the most commonly asked questions about Minecraft: New Nintendo 3DS Edition.
Find out how to transfer your existing Minecraft world from your Wii U to your Switch console.
If you’re having problems with your purchase or installation on your Nintendo console, visit the Nintendo support page.
Minecraft: Pocket Edition for iOS help
If you have an in-game issue while playing Minecraft on your Apple device, you can look for help here.
If you’re having problems with your purchase or installation on your Apple device, visit the Apple support page.
Minecraft: Pocket Edition for Android help
If you have an in-game issue while playing Minecraft on your Android device, you can look for help here.
If you’re having problems with your purchase or installation on your Android device, visit the Google Play support page.
Minecraft: Gear VR Edition help
If you have an in-game issue while playing Minecraft on your Gear VR device, you can look for help here.
If you’re having problems with your purchase or installation on your Gear VR device, visit the Oculus support page.
Minecraft: Fire TV Edition help
If you have an in-game issue while playing Minecraft on your Gear VR device, you can look for help here.
If you’re having problems with your purchase or installation on your Fire TV device, visit the Amazon support page.
Was this article helpful?
Yes
No
Thank you for your feedback
Thanks for your feedback! |
|
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Provide feedback for this topic |
|
Get help from the community
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Support resources
Contact Us
Would you like to contact Support regarding the "Minecraft" issue you were reading about or a different issue?