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    Minecraft

    Welcome to support for Minecraft. Here you will find support for the game itself, and frequently asked questions for some versions of the game. If you have a purchase or installation issue then you’ll need to contact the company that make that device for additional help, if it’s not a Microsoft or Xbox device.

    To get started, select the version of the game you’re playing from the list below.

    On this page

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    Minecraft overview
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    Minecraft: Xbox One Edition management and help
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    Minecraft: Xbox 360 Edition management and help
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    Minecraft: Windows 10 Edition management and help
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    Minecraft: Pocket Edition for Windows Phone help
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    Minecraft: PC (Java), Mac or Linux help
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    Minecraft: PlayStation 3 Edition, PlayStation 4 Edition or PS Vita Edition help
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    Minecraft: Wii U Edition, Minecraft for Nintendo Switch or New Nintendo 3DS Edition help
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    Minecraft: Pocket Edition for iOS help
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    Minecraft: Pocket Edition for Android help
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    Minecraft: Gear VR Edition help
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    Minecraft: Fire TV Edition help

    Minecraft overview

    What is Minecraft?
    Whether you’re new to the game or looking for the latest & greatest info, here is the official Minecraft website.
    Minecraft Realms
    Find out how to subscribe to Minecraft Realms and how to play online with other players.
    Minecraft Marketplace FAQ
    Minecraft Marketplace is here – learn more about how to purchase Minecraft Coins and what you can purchase with them.
    Minecraft “Better Together” update
    Learn more about the enhancements to the game, and how you can now enjoy Realms, Marketplace, and online play on your Xbox One console.
    Get help with Minecraft on different devices
    Find help for versions of Minecraft on different devices.
    Need more? Check the community
    Visit the Minecraft forums to learn more about the game, join the community in conversation, and find support for questions not answered here.
    How to report a Minecraft bug
    If you’ve followed all the help and troubleshooting steps and still have a problem with your game, you may have found a bug – let the Minecraft team know by following these steps.
    Check the Xbox Live service status
    If you're having trouble using Xbox Live to play a game, check for current service issues. If there is a relevant alert, wait until the service is up and running and try again.
    Microsoft account management
    Sign in to your Microsoft account to manage your information and purchases, your family's devices, and your security and privacy.

    Minecraft: Xbox One Edition management and help

    Minecraft: Xbox One Edition overview
    Explore videos and demos and learn about gameplay, add-ons, and how to purchase Minecraft: Xbox One Edition.
    View and download add-ons for your Xbox One games
    Learn how to view and download add-ons for your Xbox One games.
    How to install games on Xbox One
    Learn how to install your game to the Xbox One hard drive.
    How to find games and game content after you redeem a code online on Xbox One
    Learn how to install games and downloadable game content after redeeming a code on Xbox One.
    Xbox One achievements and challenges
    Learn about achievements, challenges, and how to earn rewards on your Xbox One console.
    Troubleshoot slow game or app downloads on Xbox One
    Find out how to troubleshoot slow game or app downloads on your Xbox One console.
    Xbox One Multiplayer Connection Error Solution
    Follow these steps if you're unable to connect to multiplayer games through Xbox Live.
    Xbox One cloud game saves FAQ
    Learn how to manage your saved games and keep in sync through Xbox Live.

    Minecraft: Xbox 360 Edition management and help

    About Minecraft: Xbox 360 Edition
    Explore videos and demos, and learn about gameplay, add-ons, and how to purchase Minecraft: Xbox 360 Edition.
    Xbox 360 Disc Drive Solution
    Find out what to do if your Xbox 360 console can't read your game disc.
    Manage your Xbox 360 game library
    Find out how to download games through Xbox Live, install games from disc to your Xbox 360 Hard Drive, and manage your Xbox games.
    Xbox 360 cloud game saves FAQ
    Learn how to manage your saved games and keep in sync through Xbox Live.
    Xbox 360 console frozen or not responding?
    Learn about solutions to try if your Xbox 360 console stops responding.
    Xbox 360 Connection Error Solution
    Follow these steps if you're unable to connect to multiplayer games through Xbox Live.

    Minecraft: Windows 10 Edition management and help

    Get Minecraft: Windows 10 Edition
    Visit Microsoft Store to download the game, read reviews, and check system requirements.
    Frequently asked questions about Minecraft: Windows 10 Edition
    See the most commonly asked questions about Minecraft: Windows 10 Edition and if you are eligible for a free copy.
    Create custom skins for Minecraft: Windows 10 Edition
    Create your own version of Steve or Alex to personalize your Minecraft world even further.
    How to find out if a game will work on your Windows 10 device
    Make sure your device is capable of playing the game before you purchase it.
    Problems buying Minecraft: Windows 10 Edition
    Go to Microsoft Store support for help with transactions and purchases.
    Troubleshoot download and installation issues with Minecraft: Windows 10 Edition
    Visit Microsoft Store support for information about troubleshooting download and installation issues.
    Troubleshoot gameplay issues on Windows 10
    Troubleshoot crashes, freezes, and poor performance with your Windows 10 games.
    How to get software and driver updates for Windows 10
    By keeping your device up to date, you'll ensure that you're always running the latest software or hardware drivers.

    Minecraft: Pocket Edition for Windows Phone help

    Windows Phone 8 help
    Visit the support page for help with your Windows Phone 8 device

    Minecraft: PC (Java), Mac or Linux help

    Get help with Minecraft
    If you have an in-game issue while playing the PC (Java), Mac or Linux version of Minecraft, visit the Mojang support site.

    Minecraft: PlayStation 3 Edition, PlayStation 4 Edition or PS Vita Edition help

    Get help with Minecraft
    If you have an in-game issue while playing Minecraft on your PlayStation or PS Vita device, you can look for help here.
    Contact PlayStation support
    If you’re having problems with your purchase or installation on your PlayStation console, visit the PlayStation support page.

    Minecraft: Wii U Edition, Minecraft for Nintendo Switch or New Nintendo 3DS Edition help

    Minecraft: Wii U Edition FAQ
    See the most commonly asked questions about Minecraft: Wii U Edition.
    Minecraft for Nintendo Switch FAQ
    See the most commonly asked questions about Minecraft for Nintendo Switch.
    Minecraft: New Nintendo 3DS Edition FAQ
    See the most commonly asked questions about Minecraft: New Nintendo 3DS Edition.
    Transfer Minecraft worlds from Wii U to Switch
    Find out how to transfer your existing Minecraft world from your Wii U to your Switch console.
    Contact Nintendo support
    If you’re having problems with your purchase or installation on your Nintendo console, visit the Nintendo support page.

    Minecraft: Pocket Edition for iOS help

    Get help with Minecraft
    If you have an in-game issue while playing Minecraft on your Apple device, you can look for help here.
    Contact Apple support
    If you’re having problems with your purchase or installation on your Apple device, visit the Apple support page.

    Minecraft: Pocket Edition for Android help

    Get help with Minecraft
    If you have an in-game issue while playing Minecraft on your Android device, you can look for help here.
    Contact Google Play support
    If you’re having problems with your purchase or installation on your Android device, visit the Google Play support page.

    Minecraft: Gear VR Edition help

    Get help with Minecraft
    If you have an in-game issue while playing Minecraft on your Gear VR device, you can look for help here.
    Contact Oculus support
    If you’re having problems with your purchase or installation on your Gear VR device, visit the Oculus support page.

    Minecraft: Fire TV Edition help

    Get help with Minecraft
    If you have an in-game issue while playing Minecraft on your Gear VR device, you can look for help here.
    Contact Amazon support
    If you’re having problems with your purchase or installation on your Fire TV device, visit the Amazon support page.

    Related Issues

    What's the difference between 4K, HDR, and Xbox One X Enhanced games?
    List of Xbox One X Enhanced logo games
    List of Xbox One X Enhanced logo games
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