You see the following error code when trying to sync your iTunes music or video library to your Windows Phone 8 using the Windows Phone app for desktop:
Try the following solutions to resolve this issue.
Solution 1: Uninstall and reinstall app
Uninstall and then reinstall the Windows Phone app for desktop, and then try again.
Solution 2: Restore the default libraries
Try restoring the default libraries, and then syncing your iTunes account again.
Note This procedure does not affect any of the data in the libraries.
This action re-creates the libraries. All of the data in the library folders should now be accessible through File Explorer (or Windows Explorer) libraries.
Solution 3: Sync from the Windows libraries
If you can’t sync from the iTunes library, but you can sync from the Windows libraries, try the following:
Solution 4: Troubleshoot sync errors
See Fix sync errors between Windows Phone and iTunes (Windows) to troubleshoot sync errors between Windows Phone and iTunes.
If you keep experiencing the problem, contact Xbox Support.
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