"Another user on this device uses this Microsoft account, so you can't add it here" error on Xbox One

You get the following error message when you try to add your Microsoft account to an Xbox One console:

<YourName@email.com> is here already

Another user on this device uses this Microsoft account, so you can't add it here

To resolve this problem, try the following solutions.

Solution 1: Check to see if your account is already on the console

1. Press the Xbox button to open the guide.
2. Select Sign In.
3. Scroll through the gamertags to find yours.
4. Select Sign in under your gamertag.

Solution 2: Remove and redownload your profile

If you were unable to sign in to your account, you will have to remove and re-add it to the console.

Step 1: Remove your account from the console

1. Press the Xbox button to open the guide and go to System.
2. Select Settings > Account.
3. Select Remove accounts.
4. Select your account, and then confirm removal.

Step 2: Restart your Xbox One console

1. Press and hold the Xbox button in the center of your Xbox One controller to open the Power Center.
2. Select Restart console.
3. Select Restart.

Step 3: Re-add your account to the console

1. Press the Xbox button to open the guide.
2. Select Sign in.
3. Select Add & manage.
4. Select Add new.
5. Enter your Microsoft account email address and password.
6. Follow the instructions on the following screens to finish personalizing your settings.

If you keep experiencing the problem, contact Xbox Support.