You get the following error message when you try to add your Microsoft account to an Xbox One console:
<YourName@email.com> is here already
Another user on this device uses this Microsoft account, so you can't add it here
To resolve this problem, try the following solutions.
Solution 1: Check to see if your account is already on the console
Solution 2: Remove and redownload your profile
If you were unable to sign in to your account, you will have to remove and re-add it to the console.
Step 1: Remove your account from the console
Step 2: Restart your Xbox One console
Step 3: Re-add your account to the console
If you keep experiencing the problem, contact Xbox Support.
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the ""Another user on this device uses this Microsoft account, so you can't add it here" error on Xbox One" issue you were reading about or a different issue?