Are you moving to a new country/region and planning on taking your Xbox? Find out what you need to do to make sure you can use your Xbox console in your new country/region.
Important If you’re trying to use these steps to resolve any backward compatibility account region errors, changing your account region will not resolve these issues. These steps are only for when you’re moving and need to change your country/region.
If you have moved to a different country and want to make Xbox purchases in your new location, you will need to change your region.
Moving your country/region for your Microsoft account may affect your services and subscriptions. The following is what you need to know about changing your country/region:
Your gamertag, unlocked achievements, and the rest of your Xbox profile information moves with you.
The funds in your Microsoft account will not move with you. Be sure to spend the money in your Microsoft account before you change your account location. We can’t transfer money between regions.
Any time left on your Xbox Live Gold subscription will be moved with your account to the new country/region.
If Xbox Live Gold subscriptions aren’t available in your new country/region, your current subscription will remain active but might not work anymore. If you find this to be the case, cancel the subscription to stop recurring billing. To cancel your subscription, go to How to cancel your Xbox subscription.
If you have other subscriptions (such as XNA Creator’s Club, Call of Duty Elite, or Monster Hunter), your subscriptions will remain active in the new country/region but may no longer work. If you have recurring billing, you’ll still be charged until you cancel the subscription. To do so, go to How to cancel your Xbox subscription.
If you have a current Groove Music Pass, it will be canceled as part of the move. Your collection will stay the same, subject to availability and region-specific licensing rules, if you subscribe to Groove Music Pass again after you’ve changed to a new region. If you use an Xbox Music Pass on a Windows Phone, you’ll need to reset your phone to manufacturer settings when you subscribe in a new region.
Important If you’re trying to use these steps to resolve any backward compatibility account region errors, changing your account region will not resolve these issues. These steps are only for when you’re moving and need to change your country/region.
Follow these steps to update your settings to your new country/region, and then restart your Xbox One console. When you make your first purchase in the new locale, you'll be prompted to update your billing information.
To change your country/region on Xbox 360, you can't simply update your location as with Xbox One. Instead, you'll need to migrate your Xbox profile, which could impact other subscriptions and services.
Here’s how to change your country/region on the Xbox 360 console:
If you’re prevented from changing the country/region for your Xbox, it may be for one of the reasons below:
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