You may see the following error code and message when your Xbox 360 Kinect Sensor does not move:
The Kinect Sensor can't move enoughError code: C005120A
Additionally, the Kinect sensor light may be red.
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This may mean that there is something that is preventing the sensor from moving up and down.
Note Do not manually tilt the sensor.
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Update Required: An update has been found. To apply this update, you must restart your console.
If you are still experiencing the problem, contact Xbox Support.
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