Error code xxxx-xxxx-xxxx-xxxx-D000-0120 occurs after you download a Kinect sensor update

Overview

If you see error code xxxx-xxxx-xxxx-xxxx-D000-0120 (the “x” digits in the sequence vary according to several factors, such as region) after you download an update for your Kinect sensor, the sensor has experienced a hardware failure.

Read this page to learn about error xxxx-xxxx-xxxx-xxxx-D000-0120 and what you can do about it.

On this page

Topics

anchor
Problem
anchor
Solution

Problem

If you get error code xxxx-xxxx-xxxx-xxxx-D000-0120 after you download an update for your Kinect sensor, it means that the Kinect sensor has experienced a hardware failure and must be replaced.

Solution

To resolve this problem, register your Kinect sensor (if you haven’t already) and request a replacement Kinect sensor.

Related Issues

Welcome to Error Code Look-up Search
Back to top

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Provide feedback for this topic
255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Chat with an Ambassador

Contact Us

Would you like to contact Support regarding the "Error code xxxx-xxxx-xxxx-xxxx-D000-0120 occurs after you download a Kinect sensor update" issue you were reading about or a different issue?