Error message "This item is not available from your current location" occurs when you try to purchase or download content

Issue

You may see the following error message when you try to purchase or download content.

This item is not available from your current location

This may mean that the content that you are trying to purchase or download is not licensed for the country where you are located. This may also mean that you have an Xbox Live child account and your Xbox Live account region is New Zealand. Xbox Live child accounts cannot download content in New Zealand.

More information

Xbox Live determines your geographic location based on your console’s IP address when you sign in. You cannot purchase or download content that is not licensed for your country or region.

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