Error 94-803C0009 occurs when playing a rental video on your Xbox 360
You see the following error code when playing a rental video on your Xbox 360 console:
This means that a licence is not available for this rental video. The licence for this item is missing, expired or corrupted.
Most video playback errors occur for one of the following reasons:
- The format is not supported by Xbox 360. See Supported regions, formats, and discs.
- The content is protected by Digital Rights Management. For example, sometimes content is only licensed for playback on a specific computer or device.
- You’re not signed in to Xbox Live, or you’re trying to access content that’s associated with another Xbox 360 console. For more information, see Can’t play or use previously downloaded content on Xbox 360.
To resolve this problem, you'll have to remove the current rental video from your collection and then rent it again from the Films & TV Store. To remove the rental video from your collection, do the following:
- Go to TV & Films.
- Select Films & TV.
- Under My Videos, select My Films.
- Select the rental video, and then press X to remove it from your collection.
After you've removed the rental video, you can now rent it again from the Films & TV Store. See How to buy or rent content from Xbox Live on Xbox 360 or your computer for more information.
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